FAQ's
Where Can I Shop?
Where can I buy Tea Rose products?
You can shop online on our website or download our app (coming soon).
Manage My Orders
How do I get more information about an item before I place my order?
f you have any questions about a product, you can call/WhatsApp us at +91-8700780032. You can also email us at namaste@tearose.co.in.
How do I place an order on Tea Rose?
You can add items to your shopping cart and place an order on our website. You can also contact us at +91-8700780032 to place an order.
Can I place an order on WhatsApp?
Yes, our WhatsApp number is +91-8700780032.
Where are you based? Do you have a physical store?
We are headquartered in Delhi and currently operate online only.
How do I track the status of my order?
After placing your order, you will receive an email and a WhatsApp notification with your order details. You can track your shipment through the link provided.
Can I change my shipping or billing address after an order has been placed?
Yes, you can contact us via email or WhatsApp to update your address.
Can I see the products before I buy them?
While we don't provide samples, we can share real-time images of the product on a case-by-case basis.
What is the origin of Tea Rose products?
We import unique home décor products from international suppliers.
I need my order early. Can you expedite delivery?
You can opt for express shipping while placing your order. Please contact us for details on delivery times for your location.
Do you have an app?
Our app will be available soon. Stay tuned!
Delivery
Can you deliver my item faster than the estimated delivery time?
Do you ship internationally?
We ship internationally depending on the destination. Please contact customer care for details.
Returns & Refunds
What if I receive a damaged or incorrect product?
Please send a photo of the damaged product and packaging within 24 hours of receiving it. We will resolve the issue promptly.
What are the return guidelines?
Products must be returned in their original packaging, unused, and in the same condition as received.
Can I return a product if I don't like it?
Yes, we accept returns within 7 days of delivery. Returns are processed without any charge, and we provide store credits.
What is your cancellation policy?
Orders cannot be cancelled/altered after 4 hours of placement. After shipment, it will be treated as a return.
Can I get a refund instead of store credit?
We only offer store credits, not refunds.
Bulk Orders & Customization
How can I place a bulk order through Tea Rose?
Please contact us via email or WhatsApp with your query, and our team will assist you.
Can I customize an item?
We do not offer customizations. However, you can add a gift wrap or message during checkout.
Payment
What are my payment options?
You can pay using debit/credit cards, UPI, net banking, wallets, or cash on delivery (COD).
Is COD available?
Yes, COD is available. Shipping fees may apply based on order value.
Can I pay via bank transfer?
Yes, contact us for bank transfer details.
Does Tea Rose retain my card details?
Your personal information is safe with us. We do not share it with third parties.